Notes & requests

Cancellation Policy

LKF Concepts requires a deposit to secure your reservations. For standard dining room reservations, this is taken on a per-person basis. For Private Room bookings, deposits are based on the required minimum spend. All deposited amounts are applied to the final bill at the end of the meal.

Deposit payments are made via this website for each restaurant's applicable menus via a secure site as provided by Shopify or other booking platforms such as Bistrochat.

Deposit & Reservation Cancellation Policy:

All deposits made to secure restaurant bookings are non-refundable; however, provided the required notice period is met, deposits may be transferred according to the terms below:

Type of Meal Deposit	Notice Period Required	Available Action	Time Period
Ala Carte Lunch, Ala Carte Dinner, Set Lunch, Set Dinner, Tasting Menu and all other non-brunch offerings	3-Days’ Notice	Deposit can be transferred once to another date of the same meal at the same restaurant depending on availability within the Time Period.	Within 90 days
Regular Weekend Brunch	3-Days’ Notice	Deposit can be transferred once to another date of the same meal at the same restaurant depending on availability within the Time Period.	Within 90 days
*Festive, Special Public Holiday Brunches, & Dinners	7-Days’ Notice	Deposit can be transferred once to another date for brunch, lunch or dinner at the same restaurant depending on availability within the Time Period.	Within 90 days
LKFC Experiences (Themed Meals)	7-Days’ Notice	Deposit can be transferred once to another date of the same meal at the same restaurant depending on availability within the Time Period.	Within 90 days

Group & Private Dining Cancellation Policy:

To ensure the best experience for all guests and to protect our restaurant inventory, strict conditions apply to larger parties and private dining rooms.

• Large-Group Bookings (6 or more guests): A per-person deposit is required to secure the reservation. Any full cancellations, modifications, or reductions in party size must be made at least 72 hours prior to the booking start time. Provided this notice is met, the deposit may be transferred once to another date for the same meal at the same restaurant, subject to availability, within a 90-day period.
• Private Room Bookings: Deposits to secure a private dining room are based on the room's minimum spend requirement. Any cancellations or modifications must be made at least 72 hours prior to the booking start time. Provided this notice is met, the deposit may be transferred once to another date at the same restaurant, subject to availability, within a 90-day period.

Forfeiture Notice: If cancellations, modifications, or reductions in party size for Large Groups or Private Rooms are made with less than 72 hours' notice prior to the booking start time, the deposit will be entirely forfeited. Deposits are strictly non-refundable.

*”Festive” includes but is not limited to Chinese New Year, Valentine’s Day, Mother’s Day, Father’s Day, Easter, Christmas Eve, Christmas Day, New Year’s Eve and New Year.

General Policy Adherence: For customers who have made a deposit and have not adhered to the above Deposit & Reservation Cancellation Policies, the paid deposit amount will be forfeited in full.

All gift cards purchased are strictly non-refundable. Gift cards may have a validity of 1 month, or up to 6 months (Feel free to email contact@lkfconcepts.com with the registered email on the gift card and also the last 4 digit to check on the balance and the expiry date).