Gaku Teppanyaki Booking & Reservation Policy
At Gaku Teppanyaki, every seat is a stage for a meticulously choreographed dining experience. To preserve the integrity and exclusivity of our teppanyaki journey, we kindly request all guests to review the following reservation terms:
1. Opening Hours & Seating Times
Opening Hours: 11:30 – 22:30
Lunch Service: 11:30 – 14:00 (Friday – Sunday)
Dinner Service: First Seating 18:00 – 20:00, Second Seating 20:30 – 22:30
2. Advance Booking Only
We welcome guests by reservation only. Walk-ins are not accepted. This ensures our chefs and service team can fully prepare to deliver a seamless, luxurious experience for each party.
3. Menu Selection (Per Booking)
For each reservation, the same menu must be selected for all guests in advance. This allows us to execute the meal with precision and timing, true to Gaku Teppanyaki's 90-minute performance rhythm.
4. Seating Time & Punctuality
All guests must be fully seated before the dining experience begins. We kindly ask that all members of your party arrive on time.
A grace period of 10 minutes is provided.
After 10 minutes, the chef will begin the experience without the missing guest(s) to maintain the flow of service.
Late arrivals may miss courses and no adjustments or refunds will be made.
5. Deposit Requirement
A deposit of VND 3,000,000 per guest is required to confirm all bookings. Your reservation is only secured upon successful deposit. A secure payment link will be shared upon receipt of your booking confirmation.
6. Cancellation & Refund Policy
Full refund: Cancellations made 72 hours or more before the booking time.
70% refund: Cancellations made 49–71 hours before.
No refund: Cancellations made within 48 hours of the scheduled time.
No-shows will be charged 100% of the deposit.
7. Children & Admission Policy
Gaku Teppanyaki is designed for adults seeking a refined dining experience. We regret we cannot accommodate children under 12.
8. Dress Code
Gaku maintains a smart elegant dress code.
Gentlemen: long pants and closed shoes required. No beachwear, tank tops, or flip-flops.
Ladies: elegant dresses, skirts, or tailored trousers are encouraged.
We reserve the right to refuse entry if dress code standards are not met.
9. For the Comfort of All Guests
We appreciate your understanding that pets are not permitted on the premises.
For health & safety reasons, outside food & beverages are not allowed on the premises. Under some exceptional circumstances, a corkage fee may apply for fair service & custody.
10. Private Events & VIP Room Bookings
Our VIP Room and entire venue are available for private events with a minimum F&B charge for a 4-hour booking. Please contact our host team for details and bespoke arrangements.
Contact
Tel: (+84) 235 388 6888
Mobile: (+84) 834 767 222 (24/7 service)
Email: info@gaku.vn
