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Privacy Policy

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Notes & requests

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Although we cannot guarantee it, we will try our best to accommodate your request to ensure you have a delightful experience with us.
Note

What to know before dining with us

General Booking Policy


Confirmation: Guests are required to provide accurate contact details, including a valid phone number and email address.

Table Allocation: We make every effort to honor all seating requests; however, table assignments are subject to management discretion and cannot be guaranteed.

Enquiries: If you have any questions, please contact us at: Reservations@palate-hk.com

Private Policy: By clicking ‘Book Now’, you agree to Bistrochat’ Terms of Service, GDPR Policy, and our Privacy Policy at https://www.easthotels.com/en/privacy-policy/. You also consent to the processing of your Sensitive Personal Information as necessary for providing you with services based on the Privacy Policy. Bistrochat’ Terms of Service and GDPR Policy.

Cancellation Policy

Late arrivals: We will hold a table for a grace period of 15 minutes. If you anticipate being later than this, please call us to inform our staff. After the grace period, we may offer the table to other diners.