Notes & requests

Let us know about anything we should be aware of.
Although we cannot guarantee it, we will try our best to accommodate your request to ensure you have a delightful experience with us.

Special Requests & Accommodation

Note

What to know before dining with us

Booking Terms & Conditions  

Our booking terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.

A valid contact number and email address must be provided upon making a booking at any of our restaurants. All restaurant bookings are subject to availability.

Guests are asked to arrive at their designated sitting time. Tables will only be held for 15 minutes before being released without further notice. If guests are running late for any reason, we kindly ask that they notify us by telephone at their earliest convenience.

Guests should note that there is no guarantee that tables will be held for any longer than 15 minutes.

Cancellation Policy

We require at least 4 hours notice for every cancellation, but if you need to cancel at a later time, please notify us as soon as possible.

Table Allocation

Due to a large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.

Allergy Information

Guests should advise the restaurant of any special dietary requirements, including intolerances and allergies. Where possible, our trained staff will advise you on alternative dishes.

The information provided on Bistrochat and in our restaurants should not be considered as any form of guarantee, but as a good-faith effort to provide you with information on our dishes. You should use this information to help you assess your own level of risk, based on your personal circumstances, before eating any of our dishes.